Shipping policy

Last Updated: January 4, 2024

Thank you for your purchase with Swim Fit. We are dedicated to ensuring the prompt and safe delivery of your new spa. Below are the details of our shipping policy.

1. Shipping Confirmation and Contact Once your order is processed, we will send you a shipping confirmation email. A Swim Fit representative will also contact you to confirm the shipping details, schedule delivery, and discuss any specific delivery requirements you may have.

2. Shipping Costs Shipping costs are calculated based on the weight of your item and the final delivery destination. The exact shipping costs will be displayed at checkout before you complete your purchase.

3. Delivery Timeframe While we aim to deliver your Swim Fit spa as quickly as possible, delivery times can vary depending on your location, product availability, and third-party shipping carrier schedules. Estimated delivery times will be provided when you are contacted by our representative.

4. Shipping Method We use trusted third-party shipping carriers to ensure your spa arrives safely. The shipping method will be selected based on the size and weight of your item and the delivery location.

5. Tracking Your Order You will receive a tracking number once your order has shipped. This will allow you to track the progress of your delivery directly on the carrier’s website.

6. Inspection Upon Arrival We encourage you to inspect your delivery upon arrival. If there are any issues with your order, please contact our customer service team immediately.

7. Special Delivery Instructions If you have special delivery instructions or considerations, please inform the Swim Fit representative during your initial contact. We will make every effort to accommodate your needs.

8. International Shipping Currently, Swim Fit ships to locations within North America. For international orders, please contact us directly.

9. Contact Us For any questions or concerns regarding shipping, or if you need assistance with your order, please reach out to our customer service team.